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How to choose the right EAP provider 

Workplace wellbeing has substantially shifted in the past few years, with increased prioritisation on employee mental health and wellbeing. The prevalence of mental health challenges spiked amid the pandemic, which saw increased EAP utilisation and the greater need for workplaces to provide comprehensive wellbeing support. 2023, has been the year of transformation. As we emerged from the pandemic, workplaces have re-evaluated what truly matters to them, creating mentally healthy workplaces.    

Employee Assistance Programs are just “one piece of the puzzle” in creating mentally healthy workplaces. Selecting the right EAP provider is often a struggle that many workplaces face. With new providers popping up everywhere, how can you ensure you’ve got the right fit?  

Choosing the right EAP (Employee Assistance Program) provider is like finding the perfect pair of shoes. Just as a well-fitted shoe supports your every step, a well-matched EAP provider uniquely fits your workplace needs, providing tailored support for your people’s mental health and wellbeing. The right fit ensures a more positive contribution to cushion, support and prevent injury.  

What should you consider when choosing the right EAP provider for your workplace?

Needs-led approach. Partner with an EAP provider that delivers tailored and targeted client-centric services. A needs-led approach ensures that services are well-suited and bespoke to the needs of your industry, workplace, and employees.  

Responsiveness. An effective EAP provider should be highly responsive. Employees facing challenges need timely access to support and resources. A responsive provider ensures that help is available when needed.   

Quality of care. Quality of service delivery is a crucial factor when finding an EAP provider. Clinical quality care uses evidence-based therapies and interventions to ensure that employees, receive best practice and most effective counselling services.  

Qualifications of psychologists. Qualified, senior, and experienced psychologists can ensure that services are delivered by those who have high clinical expertise, knowledge, and skills. This clinical expertise should also extend to supporting a diverse range of workers. 

Comprehensive reporting. EAP providers should consistently monitor and evaluate the effectiveness of their services. They should align EAP data with psychosocial risk frameworks, allowing you to identify and address emerging psychosocial risks.  

Integrated DEI with EAP services. Diversity, Equity, and Inclusion (DEI) should be at the core of your EAP provider’s services. They should make support accessible and inclusive, reducing all barriers to seeking help and ensuring that employees from various backgrounds, cultures, and identities feel safe and supported when using EAP services. 

Technology. Technology should complement and enhance face-to-face sessions by providing telehealth options. This can enable greater convenience, accessibility, and flexibility in accessing mental health support, ensuring employees can get the care they need.  

Selecting the right EAP provider is not just a choice. It’s a strategic decision that can profoundly impact the mental health and wellbeing of your employees. By considering these essential factors and prioritising the unique needs of your workplace, you can take a significant step toward choosing an EAP provider that’s the perfect fit for you.  

Check out the Centre for Corporate Health’s Employee Assistance Program: A premium service that has your people’s wellbeing in mind