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Using technology to support face-to-face therapy 

Technology has provided new opportunities for mental health care, ushering in an advanced era of possibilities and enhanced support. From the rise in telehealth to the increased use of wellbeing apps, individuals now have access to an array of resources and support at their fingertips. The revolution brought about by technology has transformed the landscape of mental health care and Employee Assistance Program (EAP) services, lowering barriers to accessing support and providing flexible and tailored mental health care. It is important to recognise that while technology offers incredible benefits, it should not overshadow the importance of face-to-face therapy. Instead, it should be viewed as a powerful tool that complements and supports traditional therapeutic methods. 

The Centre for Corporate Health partners with organisations as their Employee Assistance Provider to address the challenges of poor mental health among staff. Our EAP services provide therapeutic care through proactive and preventive mental health support for employees. While face-to-face therapy has long been considered one of the most effective ways to help individuals struggling with mental health issues, technology has provided new avenues to complement and enhance face-to-face sessions through digital solutions, enabling greater convenience, accessibility, and flexibility in accessing mental health support, ensuring employees can get the care they need. 

So, how exactly does technology augment and strengthen face-to-face therapy? 
  1. Telehealth Options. Telehealth sessions increase accessibility, flexibility, and convenience, helping to reduce the barriers to seeking support. Telehealth sessions allow employees to access therapy with one of our senior psychologists from the comfort of their own homes. With telehealth options, employees no longer have to worry about scheduling conflicts or transportation issues that can make it hard to attend in-person sessions. This flexibility can help reduce the stress and anxiety associated with seeking help, making it more accessible for employees who may not have the time or resources to attend in-person sessions. 
  1. The Resilience Box App. Our integrated employee wellbeing app, the Resilience Box, serves as a comprehensive resource for individuals to seek assistance, build resilience, and engage in self-directed behaviour change. It offers a vast array of evidence-based content, wellbeing resources and features such as daily mood checking and customisable goal setting. It also allows employees to schedule appointments with a psychologist, access learning modules to complement their EAP sessions and even has an inbuilt telehealth platform. It’s a one-stop shop for mental health support, providing a seamless end-to-end experience. It’s also a perfect early intervention tool for those who may not be ready to access face-to-face sessions. 
  1. Data Analytics & Reporting. We leverage technology to gather and analyse data on employee usage, presenting issues, trends, psychosocial risks, engagement, and outcomes. This data-driven approach fuels continuous improvement in the quality of care we provide. It also enables us to tailor our services to the organisation’s and employees’ specific needs, resulting in more targeted and effective interventions. 

Technology has revolutionised mental healthcare, and our EAP has embraced these advancements to enhance our services. By leveraging technology, we increase accessibility, offer self-help resources, provide telehealth options, and utilise data-driven insights. However, it is crucial to acknowledge that technology should never replace face-to-face therapy entirely. The human connection and rapport between a therapist and a client remain irreplaceable.